Tetsuya Ota

Sr.Manager, Contact Center Operation at Lenovo Japan

Location: Japan
Industry: コンピューターハードウェア

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Tetsuya Otaさんについて

現在

Sr.Manager, Contact Center Operation - Lenovo

職歴

Sr.Partner Ops Manager - Apple Inc.
Sr.Manager, Sales Planning - Japan - Apple Inc.
Senior Marketing Manager - Iomega

Marketing Manager - EIZO (Nanao Corporation)
General Manager - Nanao USA Corporation
Account Manager - EIZO (Nanao Corporation)

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学歴

Aoyama Gakuin University
青山学院大学 / Aoyama Gakuin University

コンタクト

210 人

Sr.Manager, Contact Center Operation

Lenovo

Public Company; 10,001+ employees; LNGVY; コンピューターハードウェア industry

December 2011 – Present (1 year 7 months) Fukui, Japan

Management of outsourced technical contact center sites for both consumer and commercial customers including fortune 1000 global accounts. Support covers technical support (fix on phone), depot and onsite repair dispatch.

Sr.Partner Ops Manager

Apple Inc.

Public Company; 10,001+ employees; AAPL; 総合電機・家電 industry

September 2001 – October 2011 (10 years 2 months) Tokyo, Japan

Management of outsourced technical contact center sites with multiple outsourced vendors.

Sr.Manager, Sales Planning - Japan

Apple Inc.

Public Company; 10,001+ employees; AAPL; 総合電機・家電 industry

November 1999 – September 2001 (1 year 11 months) Tokyo, Japan

Sales order, product allocation and revenue management of consumer, corporate and education sales channels.

Senior Marketing Manager

Iomega

Public Company; 201-500 employees; コンピューターハードウェア industry

1997 – 1999 (2 years) Tokyo, Japan

Responsible for the company's overall marketing initiatives including marcom, advertising, sales channel promotions, etc.

Marketing Manager

EIZO (Nanao Corporation)

Privately Held; 10,001+ employees; IT ・情報サービス industry

1996 – 1997 (1 year) Ishikawa, Japan

Responsible for the company's marcom initiatives.

General Manager

Nanao USA Corporation

1991 – 1996 (5 years) Greater Los Angeles Area

Overall management of the US subsidiary of Nanao Corporation, a high end computer monitor company.
Responsibilities includes company's sales, marketing, operations and finance.

Account Manager

EIZO (Nanao Corporation)

Privately Held; 10,001+ employees; IT ・情報サービス industry

1984 – 1991 (7 years) Ishikawa, Japan

Responsible for the sales account management for the multiple European countries including the U.K., Germany, France, Italy, Spain, Belgium, Netherlands, Denmark, Sweden, Norway, etc.